Help center
How can we help?
Step-by-step guides for hosts, from your first event to the recap video.
Quick start
Your first event in five steps
Browse by topic
Getting started
Set up your first wall in minutes, from sign-up to the big day.
- How Pixloud works
- Create your account and sign in
- Create your first event
- Draft, Active and Ended: open and close sharing
Guests and sharing
QR codes, table cards, and what guests see on their phones.
- Your guest link, QR code and 6-character code
- Print table cards and signs
- How guests share photos, videos, voice notes and messages
- Choose what guests can share and how much
The live wall
Put the wall on any screen, and make it look like your event.
- Show the wall on a TV, projector or LED screen
- Choose a wall theme and layout
- Add your logo and colours (Brand templates)
- Place the QR code on the wall
Approving posts
Approve posts from your phone, and share the job with helpers.
- Approve, reject and feature posts
- Invite people to help approve
- Talk to your team during the event
- Check wording flags and blocked words
After the event
Download everything, make a recap video, keep the memories.
- Download all photos, videos and messages
- Make a Moments recap video
- Your voice guestbook
- How long photos are kept
Plans and billing
Plans, upgrades, coupons, invoices and refunds.
- Plans and what each includes
- Upgrade an event (even mid-event)
- Monthly plans: Studio, Agency 10 and Agency 20
- Use a coupon code or credit at checkout
Partners and resellers
Earn commission or sell Pixloud under your own brand.
- Partner program: earn 20% commission
- Reseller program: sell Pixloud as your own
- Reseller branding and white-label
Account, privacy and safety
Your account, your data, reporting a post and getting help.
- Your account: name and password
- Download or delete your data
- Report a photo or ask for removal
- Get help from a person
Still need help?
Real people, usually within a working day, and much faster during live events.
