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Account, privacy and safety

Download or delete your data

1 min read · Updated October 3, 2026

On this pageDownload your dataDelete your account

You can download a copy of your data or close your account at any time.

Download your data

Under Account → Your data, click Download my data. You get a file with your account details, events, posts and support history.

Delete your account

  1. Under Account → Delete my account, type DELETE and enter your password.
  2. Click Delete my account in 30 days.
  3. After 30 days your account, events and every uploaded photo, video and voice note are deleted for good.

Changed your mind? Sign in within the 30 days and click Keep my account.

Important

Download your photos first. See Download everything.

Related guides

Still need help?

Real people, usually within a working day, and much faster during live events.

Ready for your next event?

Set it up in minutes. Your first 25 photos are free.

Account, privacy and safety

Download or delete your data

1 min read · Updated October 3, 2026

On this pageDownload your dataDelete your account

You can download a copy of your data or close your account at any time.

Download your data

Under Account → Your data, click Download my data. You get a file with your account details, events, posts and support history.

Delete your account

  1. Under Account → Delete my account, type DELETE and enter your password.
  2. Click Delete my account in 30 days.
  3. After 30 days your account, events and every uploaded photo, video and voice note are deleted for good.

Changed your mind? Sign in within the 30 days and click Keep my account.

Important

Download your photos first. See Download everything.

Related guides

Still need help?

Real people, usually within a working day, and much faster during live events.

Ready for your next event?

Set it up in minutes. Your first 25 photos are free.