Our team answers within one working day, and much faster during live events.
Ask Pix first
Tap Ask Pix in the corner of your dashboard or this help center. Pix answers from these help guides in seconds. If Pix can't help, tap Talk to a person.
Send a support request
- Sign in and go to Help & support.
- Under Ask for help, type a short subject in What's it about? and, if it's about one event, choose it under Which event?.
- Describe what's happening in Tell us what's happening.
- If your event is on right now, tick My event is happening right now so we see it first.
- Click Send to Pixloud support.
Replies appear under Your requests and by email. Click My problem is solved when you're done; replying later reopens it.
- Help with an event: support@pixloud.app
- Billing and refunds: billing@pixloud.app
- Privacy: privacy@pixloud.app
